Frequently Asked Questions
- How can I book a room?
- Just check the availability using the online reservation system, select the type of room required and fill out the booking form. You will receive by return a confirmation of your booking by e-mail.
- What time is check in and check out?
- Check in: 13h00 // check out 12h00
- Can I leave the room late?
- On request, please ask when you make your reservation
- Can I choose the type of bed in my room? (Large bed – two beds)
- Yes, please request it when you make the reservation, or according to the availability on the day of arrival.
- Do the rooms have a balcony or terrace?
- No
- Are there non-smoking rooms?
- Yes, 8 rooms are non-smoking.
- How many storeys does the building have? Is there a lift?
- 4 floors, 1 lift.
- Is there air conditioning in the rooms?
- There is air conditioning in the rooms.
- Is your hotel adapted for the handicapped?
- No.
- Can you keep my luggage when I leave the room?
Yes, we have a luggage room.
- Is there a safe place to park my car? How much does it cost?
- Public Parking near the hotel, average price: 12€/day.
- Do you have a quiet, romantic room? How can I reserve it?
- No.
- What languages are spoken in Reception?
- French, English, Spanish.
- Where may I rent a car?
- To rent a car, just ask at the reception desk, we will help you find one.
- How much does a taxi from the airport cost?
- Orly: 40 € // CDG: 50 €.
- Do you have high-speed internet in the room for my portable computer? Is it wireless?
- Yes, WIFI (extra charge).
- Does the hotel have an Internet or e-mail terminal for guests?
- No, but Wifi is available in the whole hotel.
- How far away is the Eiffel Tower?
- About 30 minutes by metro.
- We are coming with 1 (or more) child, can we add an extra bed in a double room? What are the other options?
- No, we can’t add extra bed in double rooms. For children under 2, a free child bed can be added on request.
- What is the nearest metro station and how long does it take to join it?
- Metro “Château d’Eau”, line 1, 2 minute-walk.
- How can I cancel my reservation?
You will receive a confirmation of your booking through e-mail. On this confirmation, you will find your confirmation code and a cancellation code. Keep these codes carefully as you will need them if you want to cancel.
To cancel the booking, just log on our website, then in « Rates and Bookings », click on «Track/Cancel Reservation », then just follow the procedure.
You can use this system only if you have respected the cancellation policy on your confirmation.
